Your personal information matters to us. This page transparently explains how we collect, store, and safeguard your data.
Jitaba (https://jitaba.app) is a trusted online Sports Betting and gaming platform in Bangladesh. We believe privacy is a fundamental right of every user. This Privacy Policy ("Policy") explains how Jitaba collects your personal information, the purposes for which it is used, how long it is retained, and how it is kept secure.
This Privacy Policy applies to all jitaba services, websites, and mobile applications. By using the platform, you are considered to have accepted the terms of this policy. If you have any objections, please contact us before using the service.
Jitaba never sells your personal information to third parties. Your data is used solely for service improvement and security purposes.
This policy has been prepared in accordance with Bangladesh's information technology laws and international data protection standards. We regularly review and update our privacy policy as needed.
Jitaba only collects information that is necessary to provide services, ensure security, and meet legal obligations. No excessive or irrelevant data is collected.
| Data type | Purpose of Collection | Required? |
|---|---|---|
| Name & Date of Birth | Identity Verification & Age Confirmation | Yes |
| Mobile Number | Communication & Two-Factor Authentication | Yes |
| Email Address | Account Notifications & Support | Yes |
| KYC documents | Legal identity verification | For withdrawals |
| Payment Information | Processing deposits and withdrawals | Yes |
| IP & Device Information | Fraud prevention and security | Automatic |
Jitaba uses your data solely for the purposes listed below. Your data is not, and will not be, used for any unauthorized purpose.
You can opt out of promotional emails or SMS at any time — either through your account settings or by emailing support@jitaba.app.
Jitaba uses various types of cookies on its website and app. Cookies are small data files stored on your device that help improve your browsing experience.
You can manage most cookies through your browser settings. However, disabling essential cookies may prevent certain features of the platform from functioning properly.
On your first visit, you will be given the option to consent via the cookies banner. You can update your cookie preferences at any time.
Jitaba uses industry-leading technology to protect your personal data. Our security framework operates across multiple layers to ensure no unauthorized access is possible.
If you notice any unusual activity on your account, change your password immediately and notify us at support@jitaba.app.
Jitaba retains your data only for as long as necessary. Retention periods vary depending on the type of data and applicable legal requirements.
| Data type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal obligations |
| Transaction Records | 7 Years | In compliance with AML regulations |
| KYC documents | 5 years after the relationship ends | Regulatory Requirements |
| Communication Logs | 3 Years | Dispute Resolution |
| Cookies & Logs | Up to 13 months | For analytics purposes |
Once the retention period expires, data is securely deleted or anonymized so that you can no longer be identified.
As a jitaba user, you have the following rights over your personal data. To exercise any of these rights, contact us at support@jitaba.app.
We will respond to rights exercise requests within 30 days of receipt. For complex cases, this may take longer, but you will be notified in advance.
Jitaba strictly prohibits providing services to anyone under 18. We do not knowingly collect data from minors. Age verification is mandatory at registration, and KYC checks are carried out in cases of doubt.
If we become aware that a minor has created an account using false information, the account will be immediately closed and any collected data will be deleted. If you know that a minor is using this platform, please let us know.
Jitaba is committed to protecting minors online. Parents and guardians are encouraged to monitor their children's online activity.
Jitaba's platform may integrate certain third-party services, such as payment gateways or analytics tools. These services have their own privacy policies, and Jitaba is not responsible for them.
All third-party service providers are bound by contract and required to comply with Jitaba's privacy standards. We regularly review partner compliance.
Payment information is sent directly to the secure servers of bKash and Nagad. jitaba never has access to, nor stores, your mobile banking PIN or password.
Jitaba may update this Privacy Policy from time to time due to regulatory changes, new services, or amendments to applicable law. For significant changes, you will be notified at your registered email address at least 7 days in advance.
Continued use of the platform after any changes will be considered acceptance of the updated policy. The "Last Updated" date at the top of this page will always reflect the most recent revision.
For any privacy-related questions, requests, or complaints, feel free to reach out to us. We are always ready to respond with full transparency.
Data Protection Contact: support@jitaba.app
We typically respond within 48 business hours.
If we are unable to resolve your concern directly, you may file a complaint with the Bangladesh ICT Division or the relevant regulatory authority.
Jitaba's Privacy Policy is more than words on paper — we uphold it in every aspect of our daily operations.
All your data is protected with 256-bit SSL. Encryption is active at every stage — from data transfer to storage.
Jitaba never sells your personal information to third parties. Your data is used solely for your benefit.
Identity verification documents are stored on fully secured servers and are accessible only to authorized personnel.
Opt out of marketing communications, correct your data, or request deletion at any time — full control is in your hands.
Retention periods for each type of data are clearly defined. Once the period expires, data is securely deleted.
All privacy-related complaints or queries are responded to within 48 business hours.